Q: Do you offer free delivery?
A: Delivery is free within UK, and subsidised for outside UK.
Q: How do you send the UK Standard Parcels?
A: All UK Standard parcels are shipped through Royal Mail 2nd Class, which usually take 3-5 working days to arrive.
Q: How do you send the UK Fast & Tracked parcels?
A: All UK Fast & Tracked parcels are sent via Hermes, which usually take 2-3 working days.
Q: When will my order be despatched?
A: All orders are despatched by 0900 on the next day (excluding Sundays and bank holidays).
Q: How can I change my order?
A: If you contact us before you receive an email to confirm shipment, we can change your order, however once despatched the order can't be changed.
Q: How can I track my order?
A: You will receive an email notification for order confirmation, and despatch. If you've selected Tracked delivery, you'll receive an email with tracking link additionally.
Q: The tracker says that my parcel was delivered, but I don't have it. What happened?
A: The delivery driver may leave your parcel safe in your porch/ garage/ or safe area, if nobody is at the address to receive the parcel. Usually they take a picture of delivery which is available on the tracker link. In any case, please contact us by replying to the order confirmation email from us.
Q: My parcel arrived damaged, what should I do?
A: In the unlikely event that you receive your parcel damaged, please contact us immediately by replying on the order confirmation email. We'll set things right!
Q: Where do you manufacture your kits?
A: We proudly design & manufacture our kits ourselves in the UK.
Q: Do you do discounts for schools/ educational instituitions?
A: For orders larger than £100, do contact us, and we can work out a price for you.