FAQs
Q: Do you offer free delivery?
A: Delivery is free within UK, and subsidised for outside UK.
Q: How do you send the UK Standard Parcels?
A: All UK Standard parcels are shipped through Royal Mail 2nd Class, which usually take 3-5 working days to arrive.
Q: How do you send the UK Fast & Tracked parcels?
A: All UK Fast & Tracked parcels are sent via Hermes, which usually take 2-3 working days.
Q: When will my order be despatched?
A: All orders are despatched by 0900 on the next day (excluding Sundays and bank holidays).
Q: How can I change my order?
A: If you contact us before you receive an email to confirm shipment, we can change your order, however once despatched the order can't be changed.
Q: How can I track my order?
A: You will receive an email notification for order confirmation, and despatch. If you've selected Tracked delivery, you'll receive an email with tracking link additionally.
Q: The tracker says that my parcel was delivered, but I don't have it. What happened?
A: The delivery driver may leave your parcel safe in your porch/ garage/ or safe area, if nobody is at the address to receive the parcel. Usually they take a picture of delivery which is available on the tracker link. In any case, please contact us by replying to the order confirmation email from us.
Q: My parcel arrived damaged, what should I do?
A: In the unlikely event that you receive your parcel damaged, please contact us immediately by replying on the order confirmation email. We'll set things right!
Q: Where do you manufacture your kits?
A: We proudly design & manufacture our kits ourselves in the UK.
Q: Do you do discounts for schools/ educational instituitions?
A: For orders larger than £100, do contact us, and we can work out a price for you.
Q: I have put incorrect address of forgot to add the house number:
A: In case you have provided incorrect or incomplete address while placing the order, we maybe able to update it before your order is despatched. Once the order is despatched, we will not be held liable for any refund or resending your order, so kindly check the address at the time of placing the order.